Contact and Policies
Robert Thompson, M.D., FACOG
Aurora Health and Nutrition
188 W. Marydale Ave
Soldotna, Alaska 99669
Phone: (907) 260-6914
Fax: (907) 260-6924
We use the United States Postal System to deliver most of our orders. We usually ship within 3-5 business days. If there will be a delay beyond that, we will let you know.
Usually we ship either first class mail or priority mail. The shipping time is estimated at 2-4 business days, but that estimate is not a guarantee. Because we are located in Alaska, shipping can take a couple extra days.
Sometimes because of stock issues, we may ship a partial shipment at no extra cost to you. Depending on your order size, your order may be shipped in multiple boxes.
If you want to cancel an order that hasn't shipped, feel free to call us at (907) 260-6914.
We think you should be satisfied with any of the products purchased from our store. If you're not satisfied for any reason, please contact us at (907) 260-6914 and make a return. Simply return the unused portion of your product for a full refund. You are required to pay for the return shipping.
If there's a problem with an order such as damage in shipping or the wrong product received, we will make it right. Again, call us at (907) 260-6914 so we can fix your issue! We'll get the right product to you, and we will send you a label to return your product.
Terms of Service: